Returns & Refund Policy

Because our products are food items, we generally do not accept returns or exchanges for products delivered correctly and in good condition. We cannot accept returns simply because you have changed your mind or no longer want the product.

You may be eligible for a replacement or refund if your order contains a damaged product, leaking or broken package, visibly tampered package, incorrect or missing product, or a product that is materially defective or unusable upon delivery. We review each case individually and determine an appropriate resolution after verification.

Contact customer support within 48 hours of receiving your order. Include your order number, name, a description of the issue, clear photographs of the product and outer packaging, and a video where relevant. Photo or video evidence may be required before a replacement or refund is approved.

If your package appears damaged, opened or tampered with at delivery, take photographs or videos, keep all packaging, and contact customer support as soon as possible. Our team will review the issue and determine an appropriate resolution.

Contact customer support within 48 hours of delivery if you receive an incorrect product or an item is missing. After verification, we may replace the affected product or refund its value, as applicable.

Approved refunds are generally processed to the original payment method. The time taken for the amount to appear in your account may depend on the payment gateway, bank or financial institution.

If a replacement is approved, we will arrange dispatch subject to availability. If the exact product is unavailable, we may offer an alternative resolution such as a refund.

Returns or refunds may not be accepted for change of mind or product preference; products opened or consumed unless there is a verified quality issue; incorrect delivery information provided by the customer; products damaged after successful delivery due to improper storage or handling; or claims submitted significantly after the reporting period. This policy is subject to applicable consumer laws and regulations.

You may request cancellation before the order has been processed or dispatched. Once an order has been dispatched, cancellation may no longer be possible. Please contact customer support promptly to request cancellation.

If an eligible order is successfully cancelled and payment has already been received, the applicable refund will be processed to the original payment method.

For returns, replacements or refund-related queries, contact Healthy Eagles customer support using the phone number or email below. Please include your order number so we can assist you.